Since June 28, 2025, a new regulation has been reshaping the way events are organised across Europe. The European Accessibility Act (EAA), formally known as Directive 2019/882, requires that a wide range of digital products and services be made accessible to people with disabilities.
1. The European Accessibility Act: scope and timeline
The EAA was adopted by the European Parliament in 2019, giving EU member states until June 2022 to transpose it into national law. Enforcement began on June 28, 2025. Non-compliance exposes organisations to penalties determined by each member state — in Germany, fines can reach €100,000 per infraction.
2. A massive and underserved audience
According to Eurostat data published in December 2025, nearly a quarter of the EU population aged 16 and over reported some form of disability in 2024 — approximately 90 million people. Hearing loss alone affects over 34 million people across the EU.
3. What the EAA means for live events in practice
The EAA's requirements apply to any digital service provided to the public within the EU — including ticketing platforms, event apps, and any digital interface participants interact with. Live-streamed sessions, recorded content shared post-event, and any on-demand video fall within scope.
4. Live captioning and real-time translation as compliance tools
Modern AI captioning solutions deploy in minutes, scale to any number of simultaneous sessions, support 40 or more languages from a single system, and deliver captions directly to each participant's smartphone via a simple QR code scan. Cost reductions of 60 to 70% compared to traditional human interpreting setups are achievable.
5. Data privacy: a European imperative
Event organisers should verify that their chosen captioning and translation provider operates under a zero data retention policy, meaning that audio and text data are processed ephemerally and are not stored, replayed, or used to train AI models.
Conclusion
The European Accessibility Act is more than a compliance deadline. It is a signal that inclusive event design is becoming the European norm. For event organisers, accessibility is not a constraint. It is a competitive advantage.
Sources: Eurostat (2025), Council of the EU (2024), European Commission, Bird & Bird (2025), AVIXA (2025).